Final answer:
The right side panel under an agent's profile typically displays contact details, work schedule, performance metrics, current status, roles or permissions, recent activity, and sometimes notes from supervisors. It provides at-a-glance information relevant to an agent's duties.
Step-by-step explanation:
The information displayed on the right-side panel under an agent's profile can vary depending on the specific system or application in use. Generally, this panel could include the agent's contact details, such as an email address or phone number, their work schedule, performance metrics like average call handling time or customer satisfaction scores, current status (e.g., available, busy, or offline), and possibly their picture or avatar. Additionally, it may show the agent's roles or permissions within the system, recent activity logs, or notes from supervisors.
In the context of customer support software, the right panel might provide quick access to relevant tools or shortcuts that the agent may need to assist customers efficiently. It's designed to offer at-a-glance information that is pertinent to the agent's responsibilities and workflow.