Question

The RCA team working on Peter's case develops several recommended actions. Which of the following is likely to have the strongest impact?

(A) Assign more staff to the job of calling patients with their INR results.
(B) Post signs reminding the staff to call patients with their INR results.
(C) Work with the phlebotomy lab to automatically generate the names of all patients who had INRs drawn that day and send them in an email to the nurse responsible for patient follow-up.
(D) Create a policy that specifies that patients with INRs must be called with their results within one week.

Answer 1

Option C, working with the phlebotomy lab to automatically generate and email the names of patients who had INRs drawn that day, is likely to have the strongest impact.

Step-by-step explanation:

The recommended action that is likely to have the strongest impact is option C: Work with the phlebotomy lab to automatically generate the names of all patients who had INRs drawn that day and send them in an email to the nurse responsible for patient follow-up.

This action is likely to have the strongest impact because it streamlines the process by automatically generating a list of patients who need to be contacted, ensuring that no patients are missed. It eliminates the need for manual record-keeping and reduces the chances of human error or oversight. By sending the patient names in an email to the nurse responsible for patient follow-up, it provides a clear notification system that ensures prompt and efficient communication.