Question

A user reports that their computer restarts at 3:00 PM every day. Which of the following tools would BEST help a technician troubleshoot this issue? A. Event Viewer B. Task Scheduler C. Performance Monitor D. System Restore

Answer 1

The best tool to troubleshoot this issue would be Event Viewer. Event Viewer is a built-in Windows tool that logs various events and errors that occur on a computer.

Step-by-step explanation:

The best tool to troubleshoot this issue would be Event Viewer. Event Viewer is a built-in Windows tool that logs various events and errors that occur on a computer. By checking the logs in Event Viewer, a technician can identify any errors or warnings that may be causing the computer to restart.

To troubleshoot this issue using Event Viewer, the technician can follow these steps:

1. Open Event Viewer by pressing the Windows key + R, typing 'eventvwr' in the Run dialog, and pressing Enter.
2. In the Event Viewer window, navigate to the 'Windows Logs' folder and select 'System'.
3. Look for any critical or error events that coincide with the 3:00 PM restart time. These events may provide clues about the cause of the restart.
4. Double-click on the event to view more details and check the event description for any relevant information.
5. Based on the information gathered, the technician can take appropriate steps to resolve the restart issue.

Learn more about Troubleshooting computer restarts