Final answer:
Pega Customer Decision Hub is designed for upsell, cross-sell, and customer retention. Fraud detection is not a typical use case for this platform, as Pega offers separate fraud and risk management tools. Option 3.
Step-by-step explanation:
The student has asked which action is not a use case for Pega Customer Decision Hub. Pega Customer Decision Hub is designed to optimize customer engagements by using predictive analytics and decision management.
Its specific use cases include activities such as upsell, where it suggests additional products based on what a customer already has; cross-sell, where it recommends related products or services; and customer retention, where it identifies opportunities to keep a customer engaged and prevent churn.
However, fraud detection is not typically a function of the Pega Customer Decision Hub. While Pega does offer fraud and risk management solutions, these are generally distinct tools from the Customer Decision Hub.
Hence, the right answer is option 3.