Question

Leading brands use Pega to deliver personalized engagement that balances customer and business needs: in real time, across channels. in real time, on inbound channels. in batches, across channels. in batches, on inbound channels. 1) in real time, across channels 2) in real time, on inbound channels 3) in batches, across channels 4) in batches, on inbound channels

Answer 1

Leading brands use Pega for personalized customer engagement in real-time and across multiple channels, enhancing the customer experience with immediate and consistent interactions. Option 1.

Step-by-step explanation:

The question pertains to how leading brands utilize Pega for customer engagement.

Pega is a business process management tool that allows companies to manage customer interactions across various channels. The correct way that Pega is used by leading brands for personalized engagement is in real-time, across channels.

This means that customer interactions are handled as they happen (in real-time) and are managed across multiple points of contact or communication platforms (across channels), ensuring a seamless and personalized customer experience.

Hence, the right answer is option 1.