Final answer:
Pega simplifies service for customers, service agents, and IT teams by providing a platform that streamlines operations and enhances the experience across multiple roles within an organization.
Step-by-step explanation:
Pega is a platform designed to streamline various operations and processes within an organization. It is particularly known for its customer relationship management and business process management capabilities. When it comes to simplifying service, Pega does not focus on a single group alone; it provides tools and functionalities that benefit multiple stakeholders.
The correct answer to the question is that Pega simplifies service for customers, service agents, and IT teams. This is because Pega's platform includes features that help service agents manage customer inquiries more efficiently, allows customers to enjoy a smoother experience through self-service options and AI-driven assistance, and provides IT teams with tools to rapidly develop and deploy applications that support these services.
Therefore, the answer to the student's question would be option 3: customers, service agents, and IT teams.