Final answer:
The manager is using positive reinforcement to motivate the older employee to learn new software by reminding them of past learning successes.
Step-by-step explanation:
When a manager assures an older employee that they are capable of learning the new company software, this is a scenario that relates to employee motivation and management skills.
The manager is using a technique known as positive reinforcement, which is aimed at encouraging the employee by reminding them of past successes with learning similar systems. This type of affirmation can boost the employee's confidence and improve their willingness to engage with the new software.