Final answer:
Millennials or 'Net-geners' expect businesses to offer flexible scheduling, extensive training and development opportunities, and reverse mentoring programs which accommodate their desire for technological integration, work-life balance, and continuous learning.
Step-by-step explanation:
Today's tech-savvy customers, particularly Net-geners or millennials, have specific customer service expectations businesses must meet to remain competitive. Below are three such expectations:
- Flexible Options: Millennials want flexibility in various aspects of their work life, such as work scheduling and choice of job duties. Offering options allows them to better balance their professional and personal lives.
- Training and Development: This generation expects more than just a job; they seek growth opportunities. Businesses need to provide continuous training and educational programs to cater to this need.
- Reverse Mentoring: As millennials are highly tech-savvy, they value the chance to share their knowledge. Reverse mentoring programs, where younger employees help older colleagues with digital resources, can be an attractive service.
These services help engage a generation that greatly values technological competence, flexibility, and personal development in the workplace.