Final Answer:
Zack's supervisor's comment praises his handling of an upset customer, signifying external recognition. The positivity of the feedback and the acknowledgment from a supervisor classify it as an externally acknowledged positive appraisal of Zack's work performance. Therefore, the correct answer is B. Positive, external.
Explanation:
The feedback Zack received is positive and external. The supervisor's comment acknowledges Zack's effective handling of a challenging customer situation, indicating external recognition of his performance. The positivity of the feedback suggests that Zack's actions were well-received by his supervisor, reinforcing a favorable external perception of his work.
In the given scenario, the comment focuses on Zack's behavior in dealing with an upset customer, highlighting a specific positive action. The term "external" implies that the feedback comes from someone outside of Zack's personal thoughts or feelings, in this case, his supervisor. The positive nature of the comment further supports the conclusion that the feedback is external and favorable.
In summary, the answer is positive, external (B) because the feedback is a commendation from Zack's supervisor for his handling of a customer situation, indicating external recognition of his positive performance in the workplace.
Therefore, the correct answer is B. Positive, external.