Question

which is true?group of answer choicesfollow the sun support means that when an analyst owns an incident, he follows that incident to its resolution, even if this requires that he work overtime.typically, service desks providing follow the sun support use their own tools and have their own processes and their own data to better serve customerspanies that need to provide global support but lack a large support staff may opt to have a single global service deskpanies who have one centralized, global service desk find it tends to be more costly than providing follow the sun support.

Answer 1

Follow the sun support involves continuous support across different time zones, while a centralized global service desk may be more cost-effective but not provide 24/7 coverage. The choice depends on factors like staff size, customer expectations, and budget.

Step-by-step explanation:

Follow the sun support refers to a support model where a single team provides continuous support to customers in different time zones around the world. This means that incidents are owned by the same team throughout their resolution, even if it requires working overtime. Typically, service desks providing follow the sun support have their own tools, processes, and data to better serve customers.

On the other hand, companies that lack a large support staff may opt for a single global service desk. This centralized approach can be more cost-effective, but it may not provide around-the-clock support. In contrast, companies with follow the sun support can ensure 24/7 availability by leveraging teams in different regions.

It's important to note that the choice between follow the sun support and a centralized global service desk depends on factors like the size of the support staff, customer expectations, and budget considerations.