Question

which is true about best practice frameworks and standards?group of answer choicesmost frameworks and standards consider processes critical to a successful it department, therefore, lessening the responsibility of the service desk itself.microsoft operations framework, the international standard for it service management, guides organizations in improving their it processes.successful it organizations purchase tools first and then design or redesign their processes to best utilize their tools and obtain meaningful data.most process-related initiatives are handled as formal projects to ensure that all stakeholders are engaged and that desired outcomes are achieved.

Answer 1

Best practice frameworks and standards in IT service management help improve IT processes, while tools are chosen to support those processes. Formal projects are often used to ensure stakeholder engagement and desired outcomes.

Step-by-step explanation:

Best practice frameworks and standards in IT service management are designed to improve the processes and operations of an IT department. These frameworks and standards provide guidance on how to optimize IT processes and achieve meaningful outcomes. One example is the Microsoft Operations Framework (MOF), which is an international standard that assists organizations in enhancing their IT processes.

Successful IT organizations prioritize the design or redesign of processes to best utilize their tools and obtain valuable data. This means that they focus on establishing efficient processes first, and then selecting and implementing appropriate tools. By doing so, they ensure that the tools effectively support and enhance their processes.

In order to achieve the desired results, most process-related initiatives are handled as formal projects. This approach ensures the engagement of all stakeholders and increases the likelihood of achieving the desired outcomes.