Question

kevin is a project manager and is involved in updating the city's brochure that lists the restaurants available for tourists. however, he noticed that a business was left off and the restaurant owner is now upset with kevin's team. which of the following is a resolution that would be appropriate for kevin to use to ensure the brochures meet the standards specified in the scope? a.) decide not to work with the business that was excluded from the brochure, since they got upset with the project team. b.) reassign the task of negotiating the brochure to gavin, and remove alex from the committee. c.) use any extra space to make the logo for the business that was excluded larger on the next set of discount cards. d.) assign alex the task of creating and printing new brochures on her computer at her own expense.

Answer 1

The best solution for Kevin is to promptly update the brochure to include the omitted restaurant, apologize for the mistake, and review the process to avoid future oversights. This maintains professional standards and positive business relations.

Step-by-step explanation:

Kevin, a project manager involved in updating the city's brochure for tourists, has to address an oversight where a restaurant was inadvertently left out. The appropriate resolution would be to update the brochure to include the omitted business. Of the options presented, the most professional and constructive approach would be to:

• Offer to update the brochure or the next release with the correct inclusion of the restaurant.
• Apologize to the business owner for the oversight and ensure its prompt correction.
• Review the process which led to the oversight to prevent similar issues in the future.

Choosing to work proactively with the business owner would not only remedy the immediate problem but also help maintain a positive relationship with the local businesses. Options such as reassigning team members or expecting individuals to cover costs are not directly aligned with resolving the brochure issue in a way that upholds the project scope standards.