Final answer:
Percy's team adding a feature to the app is an example of innovation, which is crucial in the era of technophilia where engagement with technology defines consumer interactions. Poor design decisions can hinder such enhancements, highlighting the importance of smart initial planning.
Step-by-step explanation:
Adding a new feature to the firm's customer-facing smartphone app is an example of innovation. In the context of business and technology, innovation is the process of making changes to an existing product, system, or service to improve it. This could be through incremental updates or radical overhauls. Percy's team would have utilized technical skills, creativity, and market understanding to add this new feature, ensuring that it responds to users' needs and stays competitive in the marketplace.
In today’s technophilia era, where people are very reliant on their technology, having a robust and feature-rich application is crucial for businesses to engage with their customers. Integrating new functions into an app can lead to increased customer satisfaction and better business outcomes. Moreover, these enhancements fall directly into the category of web participation as described by the Web 2.0 model, where users are not passive consumers but actively engage with digital content and services.
Yet, it's important to recognize that the success of such innovations can be greatly impacted by the original design of the system. Poor design decisions made early in the development process can restrict the potential for successful updates and enhancements, emphasizing the need for thoughtful planning and user-centric design from the outset.