Final answer:
The best response when a customer asks a question about a product and you don't know the answer is to acknowledge the question, express willingness to find the information, and proactively take steps to do so. Reassuring the customer through after-sales support and clear communication of warranties and return policies can also be beneficial.
Step-by-step explanation:
When a customer asks a question about a product and the seller does not know the answer, the best course of action is to be honest and take proactive steps to find the information. The seller should acknowledge the question and express a willingness to research the answer or ask an expert. It is also beneficial to ask the customer if there is any additional information or other related queries they may have. This approach demonstrates reliability and a commitment to customer service, which can help to reassure the buyer and maintain their trust.
Moreover, offerings such as after-sales support, warranties, and return policies can help reassure customers dealing with imperfect information. It is crucial to communicate these aspects clearly to the buyer. By ensuring they are informed about these safety nets, they may feel more comfortable proceeding with the purchase despite any initial uncertainties.