Final answer:
Customers are likely to complete surveys if the topic is relevant, the time required is manageable, and there's some form of compensation. However, responses may be influenced by factors like social desirability bias.
Step-by-step explanation:
Customers are most likely to complete feedback surveys if the topics are relevant to them, the time required to complete the survey is not excessive, and there is some form of compensation offered.
This compensation does not have to be large, often small incentives can be enough to encourage participation. For instance, in an employment context, employees rated a post-training anti-harassment tutorial as highly informative on a survey, possibly because the topic was directly related to their workplace environment.
However, it's important to note potential inaccuracies in survey responses due to factors such as social desirability bias where respondents may answer in a way to present themselves in a positive light.
Learn more about Survey Participation