Question

When many students are complaining about a problem at an online university, one of the best things the university can do to better serve its students is to: a. inform students that the problem cannot be fixed in the current semester but that their complaints will be used to address the issue in the next term b. record the complaints and analyse all data in the future after all parties involved have subdued their emotions c. reduce the price of courses to all students in order to overcome the anger and anxiety many students are experiencing d. honestly listen to students' complaints and use their messages to build a committed relationship

Answer 1

Listening carefully to student complaints and using the feedback to improve the institution's services is the best approach an online university can use to address student complaints. Whether the issue is course redundancy, tuition fees, or student loans, engaging and building a relationship with students can lead to solutions that meet their needs.

Step-by-step explanation:

When numerous students at an online university express complaints about a problem, the best approach the university can adopt is to: d. honestly listen to students' complaints and make use of their input to establish a committed relationship. Listening actively to student concerns will not only help in identifying the root cause of the issue, but also present an idea of how it is affecting the students. The institution should take these complaints not as criticisms, but as opportunities to improve, utilizing student feedback as a valuable tool for development.

For instance, if students complain about redundancies in the assignments, the university might be prompted to examine these issues closely. There may be a disconnect between how teachers and students perceive these assignments, and thus addressing this could result in more effective learning experiences. Similarly, if students are complaining about high tuition rates or issues with student loans, listening to them and possibly working on strategies to alleviate the financial stress can build a supportive and empathetic relationship between the university and its students.

Learn more about Student Complaints