Final answer:
Each scenario is matched with the corresponding software tool: Zayne needs an antivirus, Soma a diagnostic program, Phil a data recovery utility, and Jane a disk cleaner.
Step-by-step explanation:
The student's question deals with matching various computer maintenance tools to the appropriate scenarios they would be used in. For each person mentioned, we have a specific computer issue that correlates with a type of software designed to resolve such an issue.
Zayne should use an antivirus program to scan her computer and remove infected programs.
Soma should use a diagnostic program to check the hardware and software status of the computers in her office.
Phil should utilize a data recovery utility to extract files from his corrupted drive.
Jane should operate a disk cleaner to remove unwanted files and improve computer performance.