Question

Which of the following strategies should be adopted to effectively handle customers with language differences?

Select one:
O a. Avoid humor and sarcasm as they could lead to embarrassment.
O b. Assume that the customer shares your views.
O c. Alter your tone to enhance understanding.
O d. Use closed-end questions to encourage customers to share information.

Answer 1

The strategy that should be adopted to effectively handle customers with language differences is to alter your tone to enhance understanding.

Step-by-step explanation:

C. Alter your tone to enhance understanding.

When dealing with customers who have language differences, it is important to adjust your tone to facilitate clearer communication.

For example, using simpler vocabulary, speaking slowly and clearly, and avoiding slang or technical jargon can help customers understand you better.

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