Question

If a patient calls and is too embarrassed to state why he or she is calling,

the best way to handle th call is to:
O Ask the patient whether the call is an emergency. If not, ask the patient if you
can have the nurse return his or her phone call.
O Tell the patient you won't be embarrassed by anything.
O Ask the patient to call back when he or she can give you the information you
need.
O Tell the patient to make an appointment.

Answer 1

The best way to handle a call from an embarrassed patient is to ask if it is an emergency, and if not, offer to have the nurse return their call.

Step-by-step explanation:

The best way to handle a situation where a patient is too embarrassed to state the reason for the call is to first ask the patient whether the call is an emergency. If it is not an emergency, then you can ask the patient if you can have the nurse return their phone call. This allows the patient to speak with a healthcare professional who can address their concerns in a more private and comfortable setting.

Learn more about Handling calls from embarrassed patients