Question

Joachim's employee violated one of their customer's ethical standards. Joachim found out only when the customer called and threatened to end all ties to Joachim's organization How can Joachim reassure the

customer that they value the ethical standards of the customer?
O Put the employee on an employee improvement plan that includes ethical training
O Develop a code of ethics that apply only to this specific customer
O Immediately fire the offending employee
O Handle the client himself
O Modify the firm's policies on ethical violations

Answer 1

To reassure the customer, Joachim can put the employee on an improvement plan, modify the firm's policies on ethical violations, and personally handle the client's concerns.

Step-by-step explanation:

In order to reassure the customer that they value ethical standards, Joachim can take the following steps:

Put the employee on an employee improvement plan that includes ethical training: This will help the employee understand the importance of ethical standards and provide them with the necessary skills to adhere to those standards.

Modify the firm's policies on ethical violations: By updating and enforcing clear policies on ethical violations, Joachim can demonstrate their commitment to ethical standards to the customer.

Handle the client himself: By personally addressing the customer's concerns and discussing the steps being taken to rectify the situation, Joachim can assure the customer of their dedication to ethical standards.