Final answer:
Knowing the facilities and services in hospitality and tourism is important for better customer service, increased revenue, and enhanced employee experience.
Step-by-step explanation:
Knowing the facilities and services in any hospitality and tourism of employment is important for several reasons. Firstly, it allows employees to provide better customer service by having a thorough understanding of what is available to guests. For example, if a guest asks about the hotel's pool facilities, an employee who is knowledgeable can provide accurate information and assist the guest accordingly. Secondly, being aware of the facilities and services helps employees promote and upsell them, increasing revenue for the establishment. Finally, being familiar with the facilities and services ensures that employees can utilize them themselves, enhancing their own work experience and job satisfaction.
Learn more about Importance of knowing facilities and services in hospitality and tourism