Final answer:
When a client is scared of needles, it's important to address their fear with empathy and understanding. Simply telling them not to worry may not be sufficient to develop trust. By acknowledging their fear and working to make them comfortable, trust can be established between the client and medical assistant.
Step-by-step explanation:
Developing Trust between a Scared Client and a Medical Assistant
When a client is scared of needles, it is important for the medical assistant to establish trust. Simply stating that the client will be fine and should not worry may not be sufficient to develop trust. The medical assistant should acknowledge the client's fear and communicate empathy and understanding.
For example, the medical assistant can say, 'I understand that needles can be scary for some people. Let's take it slow and I'll do my best to make you comfortable.' This shows that the medical assistant acknowledges the fear and is committed to ensuring the client's well-being.
By addressing the client's fear with empathy and understanding, the medical assistant can develop trust and foster a positive rapport with the client.
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