Question

25. Read the letter.

Dear Mr. Dresher,
It has come to my attention that you are not satisfied with the quality of service you
are receiving. Our company strives to keep customers happy, and we would like to
offer you a refund for your purchase. So what do you want?
Sincerely,
Customer Service
The writer wants to revise the final question of the letter to maintain a formal tone.
Which question best accomplishes this task?
A. Can you just take a refund?
B. So what kind of refund do you want?
C. What method of refund would you prefer?
D. Would you finally be happy with a refund?

Answer 1

The best question that maintains a formal tone is option C: What method of refund would you prefer?

Step-by-step explanation:

The best question that maintains a formal tone is option C: What method of refund would you prefer? This question maintains a formal tone by using professional language and shows respect for the customer's opinion. It also offers choices for the customer to decide which method of refund suits them best. By using this question, the writer maintains a professional approach while addressing the customer's concern.

Learn more about Maintaining formal tone in written communication