Question

In order to assist a member with their question, you are required to verify their personal

information for security reasons. The member is unwilling to provide this information, as they
are not confident that it will remain confidential.
Which statement is MOST like how you would
respond?
Select a statement
Inform the member that you cannot assist them unless
they provide this information, as it is company policy.
Empathize with the member, and remind them that all of
the company's information is completely secure and
confidential.
Explain why the information is needed. Let them know
that verifying this information is in their best interest, as it
helps protect against fraud.
Spend some extra time trying to connect with the

Answer 1

Inform the member about the security measures in place for their personal information and explain the importance of providing it.

Step-by-step explanation:

Empathize with the member, and remind them that all of the company's information is completely secure and confidential.

Explain why the information is needed. Let them know that verifying this information is in their best interest, as it helps protect against fraud.

Learn more about Data security and privacy