Final answer:
The professional image of a company is affected by the person who answers the phone.
Step-by-step explanation:
The professional image of an entire company is indeed affected by the person who answers the phone. When a customer or potential customer calls a company, their first impression is formed by their interaction with the person who answers the phone. This initial interaction can greatly influence the perception of the company's professionalism, customer service, and overall brand image.
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