The humble bank clerk is undergoing significant changes in response to technological advancements and evolving customer expectations. They are embracing technology by using digital tools and software to provide faster and more efficient services. Bank clerks are expanding their responsibilities to include tasks like assisting customers with online banking, resolving technical issues, and explaining banking products. They are also focusing on enhancing customer service by actively listening to customer concerns and providing personalized solutions. Bank clerks are developing a deeper understanding of financial products to offer accurate information and guidance. Additionally, they are emphasizing soft skills such as communication, empathy, and problem-solving to create a welcoming and trustworthy environment. Overall, bank clerks are evolving to meet the changing demands of the industry and to deliver a comprehensive banking experience.