Question

A customer has ordered a product online and they still have not received it after the expected delivery date. The customer is irritated and their attitude could trigger defensive emotions. Even though it is not your fault, they could blame you while you are trying to resolve the issue. How would you handle this situation?

Answer 1

Answer: The first thing you should do is to stay calm and apologize, After you can offer a solution so like offer a refund, credit, or discount.