Question

How often should you update a caller who is on hold?

O every two to three minutes
O only when you have something new to say
O every minute
O once, after the first minute

Answer 1

Callers on hold should be updated every two to three minutes to keep them engaged and informed.

Step-by-step explanation:

When a caller is placed on hold, it is important to update them periodically to keep them engaged and informed. The recommended frequency for updating a caller on hold is every two to three minutes. Updating too frequently, such as every minute, may be overwhelming for the caller, while updating only when you have something new to say may result in long periods of silence, leading to frustration and dissatisfaction.

Learn more about Frequency of updating callers on hold