Question

3. You're creating a Power Virtual Agent bot that assists customers with basic account questions such as account

balance, rewards points, etc. Which of the following Power Virtual Agent elements would you use to control how the
bot engages with a customer? *
O Entity
O Variable
O Topic

Answer 1

In a Power Virtual Agent bot, the element used to control how the bot engages with a customer is the Topic.

Step-by-step explanation:

In a Power Virtual Agent bot, the element used to control how the bot engages with a customer is the Topic. A Topic represents a specific area or concept that the bot is trained to understand and respond to. Each Topic contains a set of predefined triggers and actions that determine how the bot interacts with the customer based on their input. For example, you can create a Topic for account balance and define the triggers as questions like 'What is my account balance?' or 'How much money do I have in my account?'

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