Final answer:
The role of the ombudsman is to listen to and resolve resident problems.
Step-by-step explanation:
The role of the ombudsman is to listen to and resolve resident problems. They act as an impartial mediator between individuals and the government, advocating for fair treatment and addressing complaints. For example, if a resident has a problem with a government agency or a public service, such as a school or hospital, they can turn to the ombudsman for assistance in resolving the issue.
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