Final answer:
911 operators need to stay calm, reassure the caller, and multitask while on a call.
Step-by-step explanation:
911 operators need to do several things while on a call, including staying calm, providing reassuring information to the caller, and multitasking. Staying calm helps 911 operators maintain clarity of thought and effectively communicate with the caller. They reassure the caller by sharing important information, such as help being on the way, and provide instructions to keep the caller safe until help arrives. Multitasking is crucial as operators must gather relevant information, dispatch emergency responders, and update the caller, all at the same time.
Learn more about 911 operators and their tasks