Final answer:
911 operators must have the ability to stay calm under pressure. Advanced understanding of computers and programming, as well as medical skills such as starting an IV and using a defibrillator, are not typically required for this role.
Step-by-step explanation:
911 operators must have the ability to stay calm under pressure as one of their essential skills. In emergency situations, it is crucial for operators to remain composed and provide clear instructions to callers.
While some basic knowledge of computers may be helpful, advanced understanding of computers and programming is not necessary for the role of a 911 operator.
Although medical skills such as starting an IV and using a defibrillator could be beneficial in certain emergency situations, they are not typically required skills for 911 operators. Operators generally rely on trained medical professionals to provide instructions and guidance over the phone.
Learn more about Skills required for 911 operators