Final answer:
Saying goodbye, thanking the caller, and ensuring all business is complete are key steps to concluding a business call politely.
Step-by-step explanation:
The second step to concluding a business call politely is saying goodbye. This is an important courtesy to let the caller know that the conversation is coming to an end. However, it is also essential to thank the caller for their time and for choosing to engage in the call. By expressing gratitude, you show respect and appreciation for their participation. Additionally, it is crucial to make sure that all the business is complete before ending the call, ensuring that all questions have been answered and any necessary follow-up actions have been discussed.
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