Question

There are a few Fire Departments in my local area that distribute customer survey QR codes to patients (when appropriate). The hope is to gather information and improve on the services we provide to our community.

Instructions:
• Your Fire Chief would like to start implementing a customer service survey and distribute to anyone who makes a call for service.
• Draft 10 questions you would include in the survey. (keep in mind that the simpler the questions, the easier it will to quantify)
• For example, on a scale 1 to 10 (1 - poor to 10 - best), how would your rate today's service?
• Briefly describe why you selected these questions and what you hope to gain?
• Reply to TWO classmates and provide your feedback of their responses.

Answer 1

The answer provides 10 questions that could be included in a customer service survey for a Fire Department. The questions cover important aspects of customer satisfaction and allow for quantifiable answers on a scale.

Step-by-step explanation:

Here are 10 questions that could be included in the customer service survey:

1. On a scale of 1 to 10, how would you rate the promptness of our response?
2. Did our staff address your concerns effectively?
3. Were our staff courteous and professional?
4. Did you feel well-informed about the actions taken during the emergency?
5. Were you satisfied with the overall experience?
6. Did our staff follow proper safety protocols?
7. Did you receive clear instructions on what to do in case of future emergencies?
8. Were our staff responsive to your specific needs?
9. Would you recommend our service to others?
10. Is there anything else you would like to share about your experience?

I selected these questions because they cover important aspects of customer satisfaction and allow for quantifiable answers on a scale. By asking about promptness, effectiveness, professionalism, and satisfaction, we can gather feedback on specific areas for improvement. Additionally, asking about safety protocols, instructions, and personalized needs ensures that the service meets the diverse needs of the community.

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