Final answer:
Natterbox reduces average handle time through features like call-routing, on-screen pop-ups with caller information, and integration with CRM systems. These features lead to faster service, quick data retrieval, and shorter calls.
Step-by-step explanation:
Natterbox, a cloud telephony service, can reduce average handle time in a number of ways. Firstly, it provides features like call-routing, which ensures that calls are directed to the most appropriate agent, thus reducing delays. It also offers capabilities such as on-screen pop-ups with caller information, helping agents provide faster and more effective service. Further, its capability to integrate with Customer Relationship Management (CRM) systems allows agents to quickly retrieve and update customer data, thus saving time and minimizing call length. Overall, Natterbox's advanced features enable organizations to reduce average handle time and improve customer service efficiency.Another strategy that Natterbox employs to reduce average handle time is call scripting. By creating predefined scripts for frequently asked questions or common issues, agents can provide accurate and consistent responses, minimizing call duration. Furthermore, Natterbox's call analytics and reporting capabilities enable supervisors to identify bottlenecks in the call handling process and implement targeted improvements, further reducing handle time.
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