Mr. Turpin is a 72-year-old patient recovering from knee surgery on
the acute care hospital floor. He calls the head nurse and shouts 'I
want to take my bath in morning. Yesterday, the nurse told me she'd bring
supplies, and I waited all day and nobody came. Can anybody hear me now or
no one is listening to me?'
What is the MOST appropriate response to Mr. Turpin's concerns?
O 'Mr. Turpin, I understand how difficult it is to
be in the hospital. I will make sure that you
have your bath in the morning. Is there
anything else I can do to make you feel at
home?'
OMr.Turpin, please stop yelling. Tell me again
what you need this morning.'
O'We have limited staff, and unfortunately, we
cannot always help you when you want.
You'll need to work with our schedule.'
O You're not the only patient on this floor. You
need to get used to waiting.