Question

A patient needs to be schedules for an outpatient endoscopic examination. When Victor gives the instruction sheet to the patient, he suspects from the patient's reaction that she is unable to read. How can Victor professionally handle this situation without causing embarrassment to the patient?

Answer 1

Answer: Be Kind and Friendly:

Approach the patient with a warm and friendly demeanour, making them feel comfortable.

Ask if They Need Help:

Offer assistance without assuming. Ask, "Do you need any help or have questions about the instructions?"

Explain in Easy Language:

If they express difficulty, explain the instructions using simple and clear words.

Offer Different Ways to Understand:

Offer to explain verbally or show a video to help them understand.

Reassure Them:

Reassure the patient that it's okay to ask questions and that you're here to help.

Respect Privacy:

Ensure the conversation is private and respectful.

Provide Instructions to Take Home:

Offer a printed copy of the instructions to take home for review.

Let Them Know You're Available:

Tell the patient you're available to assist anytime they need help or have questions.

Step-by-step explanation: