Question

Topics define how the customer with interact with Power Virtual Agents bots. What 2 primary elements do topics consist of?

Answer 1

Topics in Power Virtual Agents bots consist of triggers and actions.

Step-by-step explanation:

Topics in Power Virtual Agents bots consist of two primary elements - triggers and actions. Triggers are the prompts that initiate the bot's response, while actions dictate what the bot does in response to the trigger. For example, a trigger could be a specific phrase or word entered by the customer, and the corresponding action could be providing information or answering a specific question.

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