When accepting a refill request from a patient by telephone, the pharmacy technician should obtain the medication's name and patient's telephone number.
Here's the explanation:
1. Refill requests from patients are commonly received by pharmacies over the phone. It is important for pharmacy technicians to gather the necessary information to ensure accurate and efficient processing of the request.
2. The medication's name is essential because it allows the pharmacy technician to identify the specific medication that the patient needs a refill for. This helps prevent errors and ensures that the correct medication is dispensed.
3. Obtaining the patient's telephone number is important for follow-up or clarification purposes. It allows the pharmacy to contact the patient if there are any questions or issues regarding the refill request. It also provides a means of communication if there are any changes or updates to the request.
While the NABP number and DEA number may be important for other aspects of pharmacy operations, such as verifying the legitimacy of the prescriber or ensuring compliance with controlled substance regulations, they are not typically required when accepting a refill request from a patient by telephone.
In summary, when accepting a refill request from a patient by telephone, the pharmacy technician should obtain the medication's name and patient's telephone number to ensure accurate processing and facilitate communication if needed.