When taking a telephone order from a physician, the last "R" in the format stands for Readback.
Readback is an important step in the communication process to ensure accuracy and clarity. After receiving the physician's order, the healthcare professional repeats the order back to the physician for verification. This allows both parties to confirm that the order has been accurately understood and recorded.
By using the ISBAR (I-Introduce yourself, S-Situation, B-Background, A-Assessment, R-Recommendation) format and adding the Readback step, healthcare professionals can promote effective and safe communication when taking telephone orders. It helps to prevent misunderstandings or errors in the transmission of important medical information.
In summary, the format for taking a telephone order from a physician includes the steps of Introduce, Situation, Background, Assessment, Recommendation, and Readback. The Readback step ensures accurate communication by repeating the order back to the physician for verification.