TLE GRADE 8 PRE- TEST MULTPLE CHOICE Direction: Read the statement carefully and write the letter of your choice in your answer sheet. 1. It is used to wipe away dust from surface of office tools and equipment? A.Duster C. Compressed air B. Electrostatic Cloth D. Lint-free-cloth 2. What is the first step to be done before cleaning electrically operated equipment? A. Power on C.Assemble B. Unplug D. Switch off 3. Well maintained tools, equipment and paraphernalia will lead to _ _ _ A. Defective Tools C. Customer Complains B. Customer Satisfaction D. Longer Life Span 4. Maintaining tools, equipment and paraphernalia is a task that requires _____ A. Bending Tools C. Cleaning Tools B. Measuring Tools D. Cutting Tools 5. It serves as framework for cotton cloth to reach deep holes? A. Electrostatic Cloth B. Tootpick or metal pin C. Compressed air D. Lint-free-cloth 6. How many rings before you answer the telephone? a. 2 b. 3 c. 4 d. 5 7. What will you do if you respond to a call but you can’t hear anything? a. Repeat your greetings 2 times then tell that you can’t hear anything b. Repeat your greetings 3 times then tell that you can’t hear anything c. Repeat your greetings 3 times then apologize explaining that you can’t hear anything d. Repeat your greetings 2 times then apologize explaining that you can’t hear anything 8. Which of the following is the best way when you answer the telephone in the office? a. Hello, Sally Santos speaking b. Hello, accounting department, Sally Santos speaking c. Hello/ Good morning, Sally Santos speaking d. Hello/ Good morning, accounting department, Sally Santos speaking 9. These are the things to remember when leaving messages through telephone EXCEPT a. Speak clearly and slowly b. Use broken phrases, slang or idiom c. Always leave your return telephone number d. Give all the information needed. 10. Which of the following does not belong to the group? a. Always identify yourself at the beginning of all calls. b. Be sensitive to the tone of your voice c. Do not allow interruptions to occur during conversations. d. Build the habit of always turning on your cell phone ringer when entering a meeting 11. The following question must be ask by the front office staff EXCEPT a. May I have your name? b. May I know your arrival date? c. How much money do you have? d. How many rooms would you need? 12. This is where the name of the caller and his/her telephone number is written a. Reserved by c. Confirmation b. Channel d. Reservation type 13. Enter the number of occupants in the room a. Adult/child c. Rate code b. Special d. Block name 14. Indicate the number of nights that the guest will be staying in the hotel. a. Number of rooms c. Room type b. Nights d. Channel 15. This shows the guest’s type of membership and number. a. Type and member no. c. Channel b. Special d. Confirmation