Final answer:
It is true that higher-level corporate and business-level strategies flow down to the process strategy. Process strategies are developed to align with overarching strategic goals, as seen in how a focus on customer service at the higher level dictates process improvements aimed at enhancing customer experience.
Step-by-step explanation:
The statement higher-level corporate- and business-level strategies flow down to the process strategy is True. Corporate and business strategies provide the overarching direction and goals for an organization. Process strategies are then derived and developed in order to align with these higher-level strategies and ensure that operational activities contribute towards achieving the strategic objectives.
For example, if a company's business strategy focuses on customer service excellence, the process strategies will be designed to enhance customer interactions and service delivery. This could involve implementing new customer relationship management (CRM) systems or redesigning service processes to be more responsive to customer needs.
In this way, the higher-level strategies inform and shape the decisions and improvements made at the process level, ensuring that every functional area of the business is working towards the same goals.