Question

"To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others."

4.1 Define the term communication and identify TWO examples of ineffective communication between the group of friends in the cartoon. (2+2) (4)

4.2 At tertiary institutions, you will come across people from many different cultural groups. Discuss THREE ways in which you accept and respect cultural/religious differences when building friendships. (3x2) (6)

4.3 Recommend TWO ways in which teenagers could improve their verbal communication skills amongst their peers. In your answers, indicate how EACH recommendation could lead to stronger relationships. (2x3) (6) [16]​

Answer 1

4.1 Communication refers to the process of exchanging information, ideas, or thoughts between two or more individuals. Two examples of ineffective communication in the cartoon are:

The friends are not listening to each other's opinions and interrupting each other, leading to misunderstandings and conflicts.

The use of sarcasm and offensive language is making the friends feel defensive and attacking each other's character, which is not conducive to positive communication.

4.2 When building friendships with people from diverse cultural and religious backgrounds, it is essential to:

Acknowledge and respect their beliefs and practices, even if they differ from your own.

Avoid making assumptions or stereotyping based on their cultural background.

Be open to learning about their culture and asking questions respectfully to gain a better understanding of their perspective.

By accepting and respecting cultural and religious differences, individuals can build stronger relationships based on mutual understanding and appreciation for each other's unique backgrounds.

4.3 Two ways in which teenagers could improve their verbal communication skills are:

Active listening: This involves paying attention to the speaker, asking clarifying questions, and providing feedback to show that you have understood their message. Active listening could lead to stronger relationships as it shows that you are interested in what the other person has to say and value their opinions.

Using "I" statements: Instead of blaming or accusing others, using "I" statements can help to express how you feel without attacking the other person's character. For example, saying "I feel upset when you interrupt me" rather than "You are always interrupting me." This can lead to stronger relationships as it promotes open and honest communication without creating defensiveness or hostility.