Question

Jackson has been working as a sales manager at a large company for 8 months and oversees about 100 sales representatives. For the most part, Jackson does a good job of motivating his employees and overall team sales have remained consistent. However, Jackson has a particularly dominating management style. He tends to micro-manage and tells even the most successful sales reps with 20+ years of experience how they should be doing their jobs. He has called out several sales reps in a meeting and put them on the spot to justify their sales techniques. Jackson does not respond very well to criticism from other people.

a.Thoroughly analyze why the conflict has occurred.

b.Identify and explain how this conflict can be viewed and resolved from the point of view of one of Jackson’s employees.

c.Identify and explain how this conflict can be viewed and resolved from the point of view of one of Jackson’s managers.

Answer 1

a. The conflict in this situation has occurred because of Jackson's dominating management style. He tends to micro-manage and control every aspect of his employees' work. This type of management style can be demotivating and may lead to conflicts between the manager and employees. Additionally, Jackson's tendency to call out sales reps in meetings and put them on the spot can make them feel embarrassed and demoralized.

b. From the point of view of one of Jackson's employees, the conflict can be viewed as a result of Jackson's lack of trust in his employees. They may feel that Jackson does not have faith in their abilities and that he is overly critical of their work. To resolve this conflict, Jackson should start delegating more responsibilities to his employees and trust them to make decisions and work independently. He should also recognize and appreciate their successes, rather than just focusing on their mistakes.

c. From the point of view of one of Jackson's managers, the conflict can be viewed as a result of his management style. Jackson's micro-managing approach may lead to inefficiencies and delays in decision-making, as employees may feel that they cannot make decisions without his approval. To resolve this conflict, Jackson's managers should provide him with feedback on his management style and encourage him to delegate more responsibilities to his employees. They should also provide him with training on how to manage employees effectively and how to give feedback in a constructive and respectful manner.

Step-by-step explanation: