Question

Cultural competence. Lucy, a medical assistant, just started her first day on the job. She confides in Mark, a medical coder, that she doesn't like working with team members of diverse backgrounds. Mark feels uncomfortable when he realizes she chose to confide in him because he and she are of the same ethnic background. Mark doesn't believe Lucy has done anything wrong since she was sharing only her opinion. Even so, Mark discusses the situation with his manager but leaves out Lucy's name, and recommends cultural competence and team work training. His manager agrees with the suggestion. Do you think Mark handled this situation correctly?

Answer 1

Mark's decision to discuss the situation with his manager and make recommendations for training on cultural competence and teamwork seems appropriate. It is important for medical professionals to work effectively in diverse teams, and Mark recognized that Lucy's statement could have negative consequences for teamwork and patient care. However, it is also important to address the issue directly with Lucy and provide her with education and resources to improve her understanding of cultural competence. Mark may want to consider having a conversation with Lucy and possibly working with human resources to put together a plan for addressing her concerns and ensuring that she is able to work effectively with colleagues from diverse backgrounds.