Question

90 POINTS PLEASE HELP!!!!!!!

When a person seeks out medical care, it is usually because they are in pain or worried that something is wrong. This means that they are not always at their best. They could be agitated or difficult to understand. It is the medical professional’s job to use communications skills to calm the patient while making sure they feel heard. This isn’t something that comes naturally—like any skill, we have to practice it to get it right!

Step 1: Taking a Moment to Think

In this activity, you’ll practice communication skills using a scenario where a patient has come to an emergency room for treatment. You can decide if you are the receptionist, the triage nurse, the physician, or another healthcare professional.

Your patient is having pain in their stomach, but they don’t know what is causing it. They are worried that it might be something really dangerous. They have never had stomach problems before and the symptoms have just started this morning. The patient wants every test available so that they can find out what is wrong. They also want something to ease the pain they feel in their stomach.

Remember, this patient is agitated. They are not happy and in pain.

Using word processing software, think about how you, as the medical professional, should handle this interaction. Specifically, think of ways you can demonstrate:

Active listening

Verbal communication

Non-verbal communication

List at least one specific way you could demonstrate each skill when interacting with this patient. Regardless of how they are acting, it is your job to get all the information you need, as well as calm them down and provide reassurance.

i just need help with the transcript

Answer 1

Active listening
Verbal communication
Non- verbal communication

Answer 2

Answer: thanks for the 90 points

Explanation:

Active Listening: Taking the time to listen to their concerns and not interrupting them. Asking clarifying questions to make sure they have been heard and understood.

Verbal Communication: Speaking in a clear, calm, and reassuring tone. Using language that is appropriate for their age and level of understanding. Avoiding medical jargon and using simple language.

Non-Verbal Communication: Maintaining eye contact and using body language that is open and non-threatening. Smiling and nodding to show understanding. Keeping a calm and composed demeanor.