(b) ability to understand why people are willing or reluctant to impart information. A good interviewer must be able to connect with the interviewee and create a comfortable environment that encourages them to share information. This requires empathy, good listening skills, and an understanding of human behavior. While knowledge of the technique, knowledge of limitations, and insatiable curiosity are all important, without the ability to connect with the interviewee and draw out information, an interview may not be successful.