1. Listen to
This is one of the factors for effective communication because it gives us information about ourselves.
The best way to improve our communication is to start by listening more.
2. Empathize
This is another factor for effective communication because it allows us to put ourselves in the customer's shoes, understand him better and then provide him with what he needs. If we are a company that uses terminology that is difficult to understand, the best thing to do is to try to explain to the customer what we mean so that he feels comfortable and that we do not take anything for granted.
3. Speaking the same 'language
Speaking the same 'language' is closely related to the previous point. In this case, in order to have a good and effective communication you have to start from the same level.
4. Check for understanding
Many times we think we have explained things well and in an understandable way and maybe we have or maybe we haven't. It is important to know how to explain yourself well. It is important to know how to explain yourself well and something you have to work on to be a good communicator and reduce problems, so you are closer to having a good and effective communication.
5. Analysis
In any plan, if the first step is not analysis, we are not doing well. That is why here it could not be otherwise. We must think about the internal and external market
6. Defining the message
Depending on what objectives we have, we have to establish one message or another. Now, as we are entering December and Christmas is approaching, the message we want to convey is related to this holiday season. It is important that it excites and generates interest, respecting and extolling the values of the brand.