Question

4.3 Analyse THREE ways in which the municipality could effectively use transparency to involve the communities on matters of service delivery. In your answer, also indicate how that could enhance ownership of delivered services, thereby avoid destruction of already built infrastructure during services protests. (3x4) (12) ​

Answer 1

1. The municipality could make all information about the delivery of services publicly available, such as budget plans, timelines, and progress reports. This allows citizens to stay informed and engaged in the process while encouraging a sense of ownership over the projects.

2. The municipality could set up online forums or message boards where residents can voice their concerns or ask questions regarding service delivery. This would promote transparency and give people an opportunity to share their perspectives on how services are being provided.

3. The municipality could host public meetings and town halls where citizens can ask questions, provide feedback, and find out what is being done to ensure the delivery of services. This would build trust between the municipality and the community, which could help prevent destructive protests.