Answer:
How to Win Friends and Influence People in the Digital Age
1. Avoid Arguments.
2. Never Say "You're Wrong"
3. Admit Faults Quickly and Emphatically.
4. Begin in a Friendly Way.
5. Access Affinity.
6. Surrender the Credit.
7. Engage with Empathy.
8. Appeal to Noble Motives.
Step-by-step explanation:
The key is to be present – suspend your own thoughts and give full attention to what the other person has to say. Discuss what matters to them: Don't just “push” your message – focus on what really matters to the other person: Leave others a little better:The best way to build relationships is to add value to others.
:)